Shipping Policy
At BAEY, we aim to process and deliver your order as quickly and smoothly as possible.
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
SHIPPING RATES & DELIVERY TIME
Domestic (Korea)
- Standard Shipping: 1–3 business days after dispatch
International
- Standard International Shipping: 5–10 business days
- Express Shipping (DHL): 3–5 business days
Shipping fees are calculated at checkout based on your location and selected shipping method.
CUSTOMS, DUTIES & TAXES
For international orders, customs duties and taxes may be applied by your local customs authority. These charges are the responsibility of the customer.
DELAYS
Please note that shipping times may vary due to external factors such as customs clearance, weather conditions, or carrier delays. BAEY is not responsible for delays once the order has been shipped.
INCORRECT ADDRESS
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
CONTACT
For any shipping-related inquiries, please contact us at:
Email: info@baeyonline.com
Return Policy
At BAEY, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
RETURNS & EXCHANGES
We accept returns and exchanges within 14 days of delivery.
To be eligible for a return or exchange:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be included
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or altered
- Items damaged due to customer handling
- Sale or discounted items (unless defective)
RETURN PROCESS
To initiate a return or exchange, please contact us at:
Email: info@baeyonline.com
Please include your order number and reason for return.
Once your request is approved, we will provide instructions for returning your item.
RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method within 5–10 business days
EXCHANGES
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.
DAMAGED OR INCORRECT ITEMS
If you received a defective or incorrect item, please contact us within 3 days of delivery with photos, and we will resolve the issue promptly.
CONTACT
For all return-related inquiries:
Email: info@baeyonline.com